Once your order has been placed we take the utmost care to ensure it gets to you as quickly and safely as possible.
Orders are shipped Monday to Friday.
All our prices include sales VAT; you will not be liable for any charges at the border. If you do incur import tax charges when you receive your package, we will reimburse you for this cost. Please send proof of payment and receipts of charges to customs@tailfin.cc. More information on taxes can be found below.
| Shipping Type | Shipping Method | Free Shipping |
|---|---|---|
| Standard | STANDARD (DHL/USPS) | 2-5 business days | Free on orders over $205.00 |
| Express | EXPRESS (FEDEX) | 1-2 business days | N/A |
Ships from our US warehouse facility. Place an order before 9am MST for same-day shipping.
Track your order
Shipping Services
We ship free worldwide on orders over $205.00. Shipping costs for orders below this amount will be shown at checkout, and depend on the region and size of the parcel.
Customers with shipments sent via DHL, GLS or DPD will receive a text message with the delivery date and times. Tracking links will also be emailed. All other shipments will receive their tracking links via email once the order has been dispatched from our warehouse.
Landmark Global: Once your order arrives in the destination country, Landmark Global will hand it to your local postal service for final delivery.
Import Taxes
Import VAT charges no longer apply to our EU customers.
All UK pricing is shown inclusive of tax. Tailfin charges the same final price for UK and Channel Islands customers; this ensures our customers are charged the same, regardless of where they live. If customers in the Channel Islands incur any additional charges to receive their orders, we will reimburse these – please send proof of payment to customs@tailfin.cc.
Please note: It is a legal requirement that we declare the full value of the goods (including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form, and thus we cannot inaccurately describe the contents, claim a lower value or mark it as a gift. In the instance that the customer incurs extra import charges, they are encouraged to pay the levies and then send proof of payment to customs@tailfin.cc, where we will reimburse the cost in full.